Terms of Service

SpeakNatif

Effective date: 15 August 2026 Last updated: 14 September 2026 Version: 1.5

These terms are published in Russian and English. Both texts have the same content; in case of discrepancy the English version prevails, which does not deprive you of the protection of the mandatory consumer-protection rules of the country where you live (section 16).

1. Who you are contracting with

SpeakNatif is operated by Jevgenija Sidlovska, a sole trader registered in the United Kingdom, trading as SpeakNatif ("SpeakNatif", "we", "us", "our").

Address: 3 Brownlee Place, NN4 6GA, Northampton, UK Contact: info@speaknatif.com

These terms are a contract between you and us for the use of the SpeakNatif website and application at speaknatif.com (the "Service").

Payments are a separate matter. Our payments are processed by Lemon Squeezy LLC, which acts as Merchant of Record. For the purchase itself, Lemon Squeezy is the seller: it charges you, issues the receipt, and handles sales tax and VAT. Lemon Squeezy's own terms apply to that transaction. These terms govern your use of the Service and the access to it that a purchase gives you.

By creating an account you accept these terms.

2. Eligibility — 18+

You must be 18 or over to create an account and use the Service. The Service is not intended for children and we do not knowingly provide it to anyone under 18.

3. Your account

• Sign-in has no password. You sign in by requesting a link and a six-digit code, both sent to your email address and both valid for 15 minutes.
• Keep access to your email address secure. Anyone who can read your email can sign in as you.
• An account is personal. Do not share it. You may be signed in on up to five devices at once; signing in on a sixth asks you to sign one out.
• You may sign out any device at any time from the Account page.
• One person, one account.

If you lose access to your email address, contact us — we can attempt recovery using a payment receipt number, but recovery is not guaranteed, and this is why we offer you the option of adding a second recovery address.

3.1. Emails we send you

• Service emails — sign-in links and codes, security notices, notices about your access, subscription and payment. These are part of running your account and cannot be switched off while the account exists: without them you could not sign in.
• Optional emails — for pilot participants, the survey and review requests their free access depends on (see section 11) and their reminders. Every such email carries a one-click unsubscribe.
• Marketing emails — news about the course and offers. We send these only if you asked for them by ticking the box on the sign-in page or the switch on your Account page. The box is never pre-ticked. You can withdraw at any time, from your Account page or from any such email, and withdrawing changes nothing about your access to the Service.

4. What the Service is

SpeakNatif is a self-study course in spoken Italian, delivered as a web application, built around a spaced-repetition schedule: each day you get a small set of phrases to review plus a portion of new ones.

What we promise: the course content described on the site, available to you during your paid or granted period of access.

What we do not promise: a specific learning outcome. Language learning depends on how much you do. We do not guarantee that you will reach any particular level, pass any examination, or achieve fluency in any period of time. Our course levels (Level 1 to Level 4) are our own and are deliberately not aligned to CEFR certification levels; they are not a qualification and confer no certificate.

The Service is provided as it is at the time you use it. We improve the course over time: phrases, explanations and features may be added, changed or removed. We will not materially reduce the course you paid for during a period you have already paid for.

5. How access works

Access to the Service comes from one or more of these:

No card is required for the trial. We do not ask for payment details to start a trial and nothing is charged when the trial ends.

These stack; they do not replace each other. A paid period starts when the access you already hold ends — whatever kind it is: trial, tester or paid. If you hold tester access for another five months and take out a monthly subscription, the paid month is placed after those five months rather than inside them: you have six months of access. Each further subscription charge adds one more month to the end of your access. Cancelling the subscription does not take those months away.

Paid time is not lost. If you pay monthly and then buy a year, the twelve months are added to the remainder you have already paid for rather than starting afresh: paid up to 13 October and buying a year on 13 September gives you access until 13 October of the following year. The monthly charges stop automatically; you do not need to cancel the subscription separately. A refund of a payment closes the access that payment covered (section 8).

Expiry does not delete your progress. When access ends, your account becomes inactive but your progress is kept — see section 13 and section 6 of our Privacy Policy for how long.

6. Plans, prices and payment

Prices are inclusive of tax: the figure shown is what you pay. VAT or sales tax for your country is calculated within it, not added on top.

We may change our prices. A price change never affects a period you have already paid for. For the monthly subscription, we will tell you by email at least 30 days before a change takes effect, and you may cancel before the change applies. A paid year is not affected by a new price at all: it was bought once, and no further charge will be made for it.

7. Renewal: the monthly subscription and the paid year

The monthly plan is a subscription. It renews automatically at the end of each month, at the price then in force, until you cancel.

The yearly plan does not renew at all. It is a one-off purchase of 12 months of access. When those twelve months end, your access simply ends: nothing is charged — neither another year nor another month. To continue, you buy again, and the choice of plan is yours once more. We will warn you by email before your access ends, but even if that email never reaches you, no money will be taken: there is nothing to take.

You may cancel the monthly subscription at any time from your account (Account → "Управление подпиской" opens the customer portal of our payment provider) or through the customer portal link in your receipt email. A paid year needs no cancelling — it ends by itself.

Cancelling does not cut off your access immediately. It switches off the automatic renewal. You keep full access until the end of the month you have already paid for, and the exact date is shown to you when you cancel. This is worth stating plainly because it is the single most common misunderstanding about subscriptions: cancelling on day 3 of a monthly period leaves you with 27 days of access.

If a payment on the monthly subscription fails, we do not cut off your access while the payment provider retries (typically up to four attempts over about two weeks). If the retries do not succeed, access runs to the end of the month already paid for and then ends.

8. Right of withdrawal and refunds

14-day right of withdrawal. If you are a consumer in the EU or the UK, you have the right to withdraw from the purchase within 14 days of buying, without giving a reason, and to receive a full refund.

Immediate access and the loss of that right. Because the Service is digital content supplied immediately, you will be asked at checkout to expressly agree that supply begins at once and to acknowledge that you thereby lose your right of withdrawal once supply has begun. If you do not give that agreement, supply begins after the 14-day period.

After 14 days:

• A monthly subscription is not refunded for the current month. Cancel, and it will not renew.
• A paid year is not refunded pro rata after the 14-day period. If you stop studying in month 4, you keep access for the remaining 8 months but no money is returned. We state this before you buy rather than explaining it afterwards. At the end of the twelve months access ends by itself, and there will be nothing to refund: no further charge is made.

Where we do refund beyond that: if the Service was substantially unavailable or broken for a significant part of your paid period, contact us. We would rather refund or extend your access than argue about it.

How refunds are made. Refunds are issued by Lemon Squeezy as Merchant of Record, to the original payment method. When a refund or chargeback is processed, your access ends immediately.

9. Acceptable use

You may use the Service to learn. You may not:

• share, resell, sublicense or publish our course content;
• copy the course content in bulk, whether by hand or by automated means (scraping, crawling, bulk downloading);
• share your account credentials or your sign-in links with others;
• attempt to gain access to other users' accounts or to parts of the system not intended for you, probe for vulnerabilities, or interfere with the operation of the Service;
• use the Service to send unsolicited messages, or use our sign-in form to send email to addresses that are not yours;
• reverse engineer the Service except to the extent that law expressly permits it despite this restriction.

Personal use includes normal study: reading, listening, taking your own notes and writing out phrases by hand for yourself.

If you break these rules we may suspend or close your account. Where the breach is not serious and can be fixed, we will tell you first and give you a chance to stop.

10. Intellectual property

The course content — the phrases, translations, grammatical explanations, word glossaries, the reference sections and the structure of the course — is ours or is used by us with permission, and is protected by copyright.

Parts of the course content were prepared with the assistance of AI tools; all of it has been reviewed and edited under our direction, and we take the same responsibility for it as for any other part of the Service.

Buying access gives you a personal, non-transferable, non-exclusive right to use the content for your own learning while your access lasts. It does not transfer ownership of anything.

Your learning progress is yours. You can export it at any time (Account → Export my data).

Reviews. Any signed-in learner may leave a review of the course from the Account page. Writing a review and allowing us to publish it are two separate decisions: we publish a review on our site only if you allow it in the review form — the publication box is separate from the review itself and can be left unticked. We store the exact wording of the permission and the date you gave it, and you can withdraw it at any time from the Account page ("Публикация отзыва" → withdraw) or by writing to us — the review will be taken down.

11. Pilot participants

Pilot access is governed by the Pilot Participation Agreement provided with your invitation; where it and these terms differ, the Pilot Participation Agreement prevails for the pilot. In summary:

• your access is granted free of charge (183 days by default), conditional on feedback: a short survey and a written review, each with a deadline counted from the day you register (by default day 35 and day 66; your invitation may set different dates, and the Account page always shows the dates that apply to you). You confirm these conditions when you register with your invitation;
• we remind you by email and warn you three days before each deadline; if a deadline passes without a response, the free pilot access ends automatically. Your account and learning progress are not deleted, and you can continue at any time with a regular subscription;
• publishing your review is a separate decision: we ask explicitly, publish only if you agree, and you can withdraw that agreement at any time from the Account page or by writing to us;
• the Service during the pilot may contain defects; please report anything that breaks to the contact address above.

12. Availability, changes and closure of the Service

We aim to keep the Service available but we do not guarantee uninterrupted availability. Maintenance, provider failures and events beyond our control happen. Where we plan work that will interrupt the Service, we will give notice where we reasonably can.

If we close the Service:

• we will stop accepting new subscriptions and stop renewing existing ones;
• we will give you notice by email;
• you will have at least 90 days from that notice to export your data;
• if you have paid for a yearly period that has not run out, the unused portion will be refunded pro rata.

13. Ending your account

You may delete your account at any time from the Account page. If a subscription is still running, the app asks you to cancel it first (Account → "Управление подпиской") so that nothing keeps being charged after the account is gone; deletion is available as soon as the renewal is switched off. Deletion is immediate and irreversible: your email address is erased and your progress is deleted. Deleting your account does not by itself refund a subscription.

We may suspend or close your account if you materially break these terms, if we are legally required to, or if we close the Service. Except where you have seriously broken these terms, we will refund the unused part of a period you have paid for.

14. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law. Nothing in these terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 and, if you are in the EU, under the consumer law of the country where you live.

Subject to that, and to the extent permitted by law:

• we provide the Service with reasonable care and skill, but we do not warrant that it will be error-free or uninterrupted, or that it will achieve any particular learning result;
• we are not liable for indirect or consequential loss, or for loss of profit, business or opportunity;
• our total liability to you in connection with the Service, in any 12-month period, is limited to the amount you paid us for the Service in that period.

We take backups of your data and test that they can be restored, but we ask you to keep your own copy of anything you would be upset to lose. You can export your data at any time.

15. Changes to these terms

We may change these terms. If a change is material — anything affecting price, renewal, refunds or your rights — we will tell you by email at least 30 days before it takes effect, and you may cancel before then. Continuing to use the Service after the change takes effect means you accept the new terms.

16. Governing law and disputes

These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales.

If you are a consumer resident in the European Union or elsewhere, this does not deprive you of the protection of the mandatory consumer-protection rules of the country where you live, and you may bring proceedings in the courts of that country.

Alternative dispute resolution. We do not participate in an alternative dispute resolution (ADR) scheme and are not obliged to. If we cannot settle a complaint with you by email, it can be brought before the courts as described above.

Before going to court, please write to us. Most things are fixable by email.

17. General

• If any provision of these terms is found to be unenforceable, the rest continues to apply.
• We may transfer our rights and obligations under these terms to another organisation — for example, if the business is incorporated as a company or is sold. We will tell you if that happens, and it will not reduce your rights. You may not transfer your account to another person.
• These terms, together with the Privacy Policy, are the whole agreement between us about the Service.

18. Contact

Jevgenija Sidlovska trading as SpeakNatif 3 Brownlee Place, NN4 6GA, Northampton, UK info@speaknatif.com